Empowering Customers

Managing a never-ending surge in support calls


As a leading provider of security systems primarily to businesses, STANLEY Security faced a major challenge in managing an influx of customer support calls over the past two years. This surge in calls not only created frustration for customers but also presented significant operational difficulties for the company's support personnel.

Reduce the number of inbound customer support calls

Improve the experience for customers seeking support

"How might we optimize customer support operations to address a surge in calls, while improving satisfaction for both customers and employees?"

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