Introduction
As a leading provider of security systems primarily to businesses, STANLEY Security faced a major challenge in managing an influx of customer support calls over the past two years. This surge in calls not only created frustration for customers but also presented significant operational difficulties for the company's support personnel.
Reduce the number of inbound customer support calls
Improve the experience for customers seeking support
"How might we optimize customer support operations to address a surge in calls, while improving satisfaction for both customers and employees?"
Non-disclosure Agreement
Since this project is under NDA, I cannot share it publicly. Please reach out to me to view the full case study.